Orders and delivery
Enter your address at checkout to see the available services, live prices and estimated arrival dates.
Your delivery journey
Enter your delivery address at checkout to see the services available for your postcode and basket.
We begin preparing your order after payment is accepted. Your dispatch confirmation is sent when the parcel leaves us.
Where tracking is available, your dispatch email contains the latest carrier information.
Delivery options
Services, prices and estimates depend on your basket and delivery address. Checkout always shows the options currently available to you.
All delivery charges will be displayed at checkout. Our standard service for UK orders is £2.99. Spend over £10.00 for free delivery.
We offer Express delivery (1-2 days) and Standard delivery (2-3 days)
Unless another delivery period is agreed, orders will be delivered within the period required by applicable consumer law.
International orders
If delivery is available for your destination, the relevant service and price will appear at checkout. Import duties, taxes or handling fees may be charged by the destination country and, unless checkout states otherwise, are the customer’s responsibility.
Customs processing can affect delivery estimates.
Good to know
Check your dispatch email first. Where tracking is available, use the carrier link for the latest update. If it has not changed for several working days, contact us with your order number.
Contact us immediately. We cannot guarantee a change after processing or dispatch has started.
Carrier disruption, severe weather, customs or an incorrect address can change an estimate. We will help investigate, and your legal rights remain unaffected.
Keep the packaging and contact us promptly with your order number, details of what is missing and photographs where helpful. Some orders can arrive in separate parcels, so check your dispatch messages too.
Delivery support
Have your order number ready and our customer-care team will take a look.
